Delivery

Delivery & Title

The delivery Policy for the majority of England, Wales and Scotland is that a carriage charge of £5.00 Inc Vat will apply to orders valued up to £60 including VAT.  Orders valued £60 or over including VAT will be free of  charge. Heavy, long or fragile goods which are charged differently see below.  This is based on a three working day delivery schedule.

Outside the UK Mainland. Unfortunately we do not currently deliver outside the UK mainland.

Heavy Goods these products are over the maximum weight for standard carriage charges.  The extra carriage is quoted at the cart and checkout pages.  The goods will be sent by pallet on a 48 hour working day delivery service.  Access for a lorry is required and because the delivery is made by an external haulier they will only deliver the pallet using a tail lift and pallet truck, it is your responsibility to unload the pallet and take the goods inside.

Long Goods These products are over the 3m maximum length allowable for standard carriage therefore carriage is quoted separately.

For reasons of health and safety and to avoid any property damage, most ‘Big Stuff’ items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation or fitting services upon delivery unless otherwise agreed by us.

You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days or less if possible of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

Fragile Goods are liable to be damaged in transit, as we have found in the past using an external carrier. Unfortunately we cannot despatch these goods by carrier. The following rules apply:

·         Local delivery
we can deliver by van from a local branch throughout the East Midlands.

·         Orders of Sufficient Quantity
we can facilitate a delivery direct from the manufacturer (normally 14 days delivery).

·         Collection
If you are able to collect the goods from us the then you are welcome during normal business hours.

 Availability

While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may supply or deliver a substitute product or refund you the price paid for such goods as soon as possible and in any case within 30 days.

Timed delivery requests 

As we use an external agency we can offer deliverys before a specific time at an additional cost please contact us for prices for this service.